Okay, so spyware sounds like something a ninja might put on in the morning or an attractive dress worn by a sultry CIA agent. However, in reality it is a lot more boring and a great deal more inconvenient. Spyware is a type of malicious software that is downloaded onto a computer, in the majority of cases without the owner of the computer even knowing. The spyware then collects data from the computer and sends it back to the owner of the spyware program.

Most modern businesses are reliant on technology in some way at least. Computers have come to dominate the workplace.

These days, contact centres have a great deal of call centre software to make the most of and this can help them to offer the best service to customers. From predictive dialler software to recording technology and much more, there are plenty of provisions for them to choose from.

These days, companies have access to superb call centre software, including call recording software and so on. One organisation that is set to make use of such provisions in a fire response control centre is Capita.

When small to medium-sized businesses (SMBs) are on the lookout for new NAS storage solutions, or indeed any other type of network storage, they want to benefit from the best around. After all, they are planning to part with cold hard cash for the provisions, so it is important that the solutions meet all their needs perfectly and represent good value for money. Writing on Techworld.com recently, Paul Mah offered advice to SMBs concerning this task.